SciNote onboarding specialist
SciNote LLC is looking for an onboarding specialist to join an international team of scientists, software developers and creative thinkers. This is a remote working position.
You will be joining an established Customer success team, dedicated to support customers’ needs and goals. This is not a call-center, tedious job during which you answer angry phone calls all day. You will become a trained SciNote expert, dedicated to help and advise scientists. You will be communicating and helping users via email, online meetings and trainings. As their consultant and guide, you will be their point of contact and will answer their need for help with this software.
SciNote Customer Success team is collaborating tightly with a Sales team to understand customers needs and requirements. You would also collect feedback and communicate this to the Product team. Resolving of any technical issues would require you to work closely with the development team as well.
SciNote’s customer success team is the top-rated team in our field and in our niche. If you are interested to help where help matters, and you want to help scientists, we’d be happy to receive your application.
We are a leading SaaS (software as a service) company, operating in the laboratory digitalization field.
Our product SciNote ELN is a digital tool for managing scientific and industrial research, which helps laboratories around the world become more organized and efficient in their everyday operations. Our primary customer segment is life technologies, however we do have customers from other fields of work as well, as our product is quite general in nature.
SciNote saves researchers time & money, helps them manage their knowledge, contributes to greater scientific and research output, and digitizes the research process. Our top-rated solution is used by academic, industry and governmental research organizations all around the world.
Our team is a group of passionate, innovative, and hard-working individuals, connected by common values and purpose to help the world benefit the most from science and research. In challenging times such as the COVID-19 pandemic, we are proud to be part of the solution through which science can work together and help the world overcome these turbulent times.
Your experience and skills:
As we are interacting with customers on a daily basis it is very important to us that you are able to understand customer needs and determine best solutions in SciNote for them. Therefore, it is essential that you have work experience in customer service and training.
Optional experience and skills:
You will mainly be working with customers. Your key responsibilities will be teaching them how to use SciNote, troubleshoot any issues and reply to any questions they might have. Your main objective will be successful adoption of SciNote in their organization.