Technical Support Agent
SciNote LLC is looking for a technical support agent to join an international team of scientists, software developers and creative thinkers. The position is based in Ljubljana, Slovenia.
This is not a call-center tedious job during which you answer angry phone calls – you will be joining an established and top-rated Customer success team, dedicated to supporting the needs and goals of our customers and other team members. You will become a trained SciNote expert, dedicated to help and advise companies on the technical aspects of the software, as well as provide assistance with our technical services.
You will be closely collaborating with other departments across the organization.
Your main objective will be successful resolution of our customers’ technical issues & their prevention through continuous optimization and improvements to the processes and communication.
If you are interested to help where help matters, we’d be happy to receive your application.
We are a leading SaaS (software as a service) company, operating in the laboratory digitalization field.
Our product SciNote ELN is a digital tool for managing scientific and industrial research, which helps laboratories around the world become more organized and efficient in their everyday operations. Our primary customer segment is life technologies, however we do have customers from other fields of work as well, as our product is quite general in nature.
SciNote saves researchers time & money, helps them manage their knowledge, contributes to greater scientific and research output, and digitizes the research process. Our top-rated solution is used by academic, industry and governmental research organizations all around the world.
Our team is a group of passionate, innovative, and hard-working individuals, connected by common values and purpose to help the world benefit the most from science and research. In challenging times such as the COVID-19 pandemic, we are proud to be part of the solution through which science can work together and help the world overcome these turbulent times.